SweldoWise Privacy Policy

Delete your Sweldo Wise account

You can delete your Sweldo Wise account at any time. This page explains how, what gets deleted, and what we keep.

For our full privacy policy, see the main privacy page.

Two ways to delete your account

Option 1: In the app (recommended)

If you can sign in to the app:

Open Sweldo Wise on your device
Tap the gear icon to open Settings
Scroll to the bottom and tap Delete Account
Read the warning, then tap Continue
Type your email address to confirm
Enter your password to verify it’s really you
Confirm one final time when asked

You’ll be signed out immediately. Your account then enters a 30-day waiting period before it’s permanently removed (see “The 30-day grace period” below).

Option 2: By email

If you can’t sign in — for example, you lost access to your device or forgot your password — send a deletion request to support@sweldowiseph.com from the email address you used to sign up.

We will:

Verify the request comes from your registered email
Confirm the deletion with you by reply
Complete the deletion within 30 days

What gets deleted

When you delete your account, we permanently remove:

Your profile — name, email, and account credentials
Your financial data — salary records, expenses, budgets, savings goals, debts, and any scanned receipts
Your app preferences — categories, settings, and any other choices you made in the app

After the 30-day waiting period ends, this information is gone. We cannot recover it.

What we keep, and for how long

A small amount of information is retained for legal and security reasons:

An anonymized audit record. A one-line entry confirming the deletion happened, with a timestamp and a one-way hash of your email. A one-way hash is a long random-looking string that can’t be reversed back into your email — for example, your address might become something like b05f18611317ed6618cfe578f44b8cd65d27099bbaeab89ebbb690de9586473d. This record contains no personal details. It exists so we can prove to regulators that your data was deleted if asked.
Encrypted backups. Up to 90 days, after which they are rotated and overwritten. We do not access these backups except in a disaster-recovery situation, and personal data inside them becomes inaccessible after rotation.

We keep nothing else.

The 30-day grace period

When you request deletion in the app, your account enters a 30-day waiting period before permanent deletion. During this time:

You’re signed out immediately and your account stays hidden
If you sign back in within 30 days, you’ll see a banner offering to cancel the deletion and restore your account exactly as it was
After 30 days, your data is permanently removed and cannot be recovered

This grace period exists to protect you from accidental or coerced deletions. If you change your mind, you have a month to reverse course.

Email-requested deletions (Option 2 above) follow the same 30-day timeline. Cancellation must be requested by replying to our confirmation email before the 30 days are up.

How long deletion takes

Step	When
You request deletion	Immediately scheduled, signed out from app
Waiting period (cancellable)	30 days
Permanent removal from active database	After 30 days
Final removal from encrypted backups	Up to 90 days after request

Need help?

If you run into any issue deleting your account, email support@sweldowiseph.com and we’ll handle it manually. Please include the email address you used to sign up.

This page is part of the Sweldo Wise Privacy Policy. Last updated: April 26, 2026.